Shipping and Handling:
- How do I calculate shipping and handling costs?
At Rubai, we offer free shipping and handling on all items purchased from our online store. You won't need to worry about any additional fees – shipping is completely complimentary!
Payment:
- How do I pay for my order?
To ensure a secure and seamless payment process, our website uses Shopify Payments by Shopify. Your transaction is securely processed.
Discount Codes:
- How do I use discount codes?
To redeem a discount code, simply enter it in the “Discount Code” field during checkout. Be sure to enter the correct code before confirming your purchase, as manual application after checkout may not be possible.
Order Tracking:
- Can I track my order?
Absolutely! Once your order is shipped, we will send you automatic tracking information via email. This allows you to monitor your order's journey until it arrives at your doorstep. Track Your Order
Contacting Rubai:
- How can I contact Rubai regarding my order?
If you have any questions or concerns about your order, our dedicated customer support team is here to assist you. Contact us at Support@Rubai.shop. Please provide your email address and order number for efficient assistance.
Changing or Cancelling Orders:
- How can I change or cancel my order after placing it?
To make changes or cancel your order, please contact Customer Service at Support@Rubai.shop. We will do our utmost to accommodate your request. Please note that cancellations may not be possible once an item has been shipped. For more details, refer to our Refund and Return Policy.
Non-Receipt of Order:
- What if I don't receive my order?
If you experience any delays or issues with receiving your order, please contact the carrier first to verify the delivery address. Additionally, providing your phone number can facilitate a carrier claim to locate your package. The search process typically takes around one week.
Refunds:
- When can I expect a refund credited to my account after returning an item?
Once your return is authorized, please monitor the return tracking number. After the item is delivered to our warehouse, we will promptly process the refund within 2-3 business days.
Assembly Instructions:
- Where can I find assembly instructions?
For products requiring assembly, you will find assembly instructions inside the product package. If you need further guidance, feel free to reach out to our customer service at Support@Rubai.shop, and we will gladly provide online instructions for your item.
At Rubai, we are committed to delivering exceptional customer service and ensuring a delightful shopping experience. Should you have any further questions or need assistance, don't hesitate to contact us. Happy shopping!